Shipping policy

Processing & Dispatch Time How long after an order is placed before it ships (e.g., 1-3 business days). Since you're making physical products like heat pump covers, mention any lead time for made-to-order items.

Shipping Methods & Rates List the carriers you use (e.g., An Post, DPD, DHL) and your rate structure — flat rate, free over a threshold, or calculated at checkout.

Delivery Timeframes

• Ireland: e.g., 2-5 business days
• EU: e.g., 5-10 business days
• Rest of world (if applicable)

Oversized/Bulky Items Since heat pump covers are large, mention if there are surcharges or special freight arrangements for bulky orders.

Tracking Let customers know if they'll receive a tracking number and how to use it.

Delays & Exceptions Cover things like public holidays, weather delays, and remote areas.

Returns Due to Failed Delivery What happens if a parcel is undeliverable and returned to you.